Monday, October 1, 2007

My Xbox 360 Repair Experience

Two days before Halo 3 came out, my 360 died with the infamous 3 rings of death failure. I immediately put in a repair request on xbox.com. This was during the weekend so I knew it would be a few days before I got a box to return it in.

Microsoft shipped me a box to return it on that arrived on Tuesday. I shipped it back on Wednesday, and it arrived at the repair center on Friday. By Sunday night, they had shipped it back out to me.

I got the box back last night (Tuesday). 11 days from failure to return including 4 weekend days. Not nearly as bad as I expected.

It looks like they sent my original 360 back to me so I guess they repaired it. It booted up right away, but it did lock up almost immediately in Halo 3. It wasn't the same failure so I guess I'll just see what happens. Since that first lock-up, I haven't seen any more failures.